On-site repair for ultrasound systems, with probe and system diagnosis. All major brands, including nights and weekends.
Call 1-855-409-2885 | Request Service
VectoRay Medical repairs ultrasound machines on-site for clinics, imaging centers, and hospitals throughout California and surrounding states. We diagnose whether the problem is the probe, the cable, the connector, or the system itself, make the repair, and verify image quality and safety before the machine returns to patient use.
Is your ultrasound machine down right now? Do this first
- Take any probe with visible damage out of service. That includes a cracked lens or housing, exposed wiring, a hot probe, or a burning smell.
- Try to isolate the problem. Plug the probe into another port, or another probe into the same port. If the problem follows the probe, suspect the probe. If it stays with the port, suspect the system.
- Check airflow. Make sure vents aren’t blocked and fans are running.
- Record the details: error codes, screenshots, probe model and serial number, and when it started.
- Don’t open housings or attempt internal repairs.
- Call us at 1-855-409-2885 with the make, model, and what you’re seeing.
What we repair
- Console and cart-based ultrasound systems
- Probes and transducers: lens, housing, cable, and connector problems
- Power, cooling, and control-panel problems
- Software errors, freezing, and network or DICOM issues
For smaller portable units, we’ll advise whether on-site repair or a manufacturer or depot route makes more sense for your situation. We work on major manufacturers, including GE, Philips, Siemens, and Canon, as well as other brands. Call with your make and model to confirm.
Common ultrasound problems we diagnose and repair
| What you’re seeing | What it can indicate |
|---|---|
| Black lines or dark bands in the image | Dead or weak probe elements, a damaged cable, or a bad port |
| Blurry, streaky, or patchy images | Probe element failure, lens damage, or array problems |
| Static, flicker, or interference | Damaged cable, connector pins, or electrical interference |
| Probe drops out, isn’t recognized, or won’t seat | Connector wear or a failing system port |
| Overheating or constant fan noise | Blocked airflow, a failing fan, or cooling problems |
| Stiff, bouncy, or unresponsive keys and trackball | Control-panel wear |
| Freezing, rebooting, error messages, or failed self-tests | Software, board, or power-supply problems |
For a deeper checklist, see our guide to the signs your ultrasound machine needs repair.
How an ultrasound repair visit works
- You contact us with the make, model, symptoms, and error codes.
- We diagnose on-site, isolating probe from system and checking the cable, connector, power, cooling, and software.
- We explain what we found and your options, including repair versus replacement.
- We make the repair, replacing failed parts as needed.
- We test before the machine returns to patient use, including image-quality checks and electrical safety verification, and we document the work.
Repair or replace?
Probe repairs often cost a fraction of replacement, with published sources ranging from a few hundred dollars to a few thousand depending on the model and fault. Ultrasound systems typically last about 5 to 7 years, and repair makes the most sense when the system is otherwise healthy, parts are available, and the cost is well under replacement. See our repair cost guide for ranges and what drives them.
Why practices choose VectoRay Medical
- Real field experience. Founder Eric Mecha is a former U.S. Army biomedical equipment technician with 10 years as a field service engineer at GE Healthcare and Siemens Healthineers. Meet the team.
- Multi-brand service from one provider.
- On-call overnight and weekend availability, so repairs don’t compete with patient hours.
- Local to Northern California, based in Elk Grove.
- A plan to prevent repeat calls. Our preventative maintenance plans include transducer and cable inspection, image-quality checks, fans and filters, and electrical safety testing. See our complete PM guide and PM checklist.
Where we work
Based in Elk Grove, VectoRay Medical serves the Sacramento region, including Elk Grove, Sacramento, Roseville, Folsom, Davis, Stockton, and Lodi, as well as the Central Valley, the Bay Area, and other parts of California and surrounding states. Call us to confirm availability in your area.
Frequently asked questions
Do you repair all ultrasound brands?
We work on major manufacturers, including GE, Philips, Siemens, and Canon. Call with your make and model to confirm.
Can you repair ultrasound probes?
We diagnose whether the probe, cable, or connector is at fault and walk you through your repair options.
Do you offer nights and weekend service?
Yes. We provide on-call overnight and weekend service.
How fast can you get here?
Response time depends on your location and the issue. Call 1-855-409-2885 to discuss current availability.
How much does ultrasound repair cost?
It depends on what failed. Probe repairs run from a few hundred to a few thousand dollars in published sources, and a written estimate after diagnosis is the only reliable number. See our cost guide.
On-site repair or send it away?
Console systems are generally repaired on-site, while smaller portable units can sometimes be shipped for repair. We’ll recommend the better route for your equipment.
How often should an ultrasound machine be serviced?
Once or twice a year is common, following your manufacturer’s schedule.
Is it worth repairing an older ultrasound machine?
It depends on age, parts availability, repair history, and cost relative to replacement. We can help you evaluate that.
Need ultrasound repair in Northern California?
VectoRay Medical
9245 Laguna Springs Dr., Suite 200, Elk Grove, CA 95758
1-855-409-2885 | Contact us
On-call overnight and weekends
